The Mass Transit Railway Corporation Ltd (MTR) of Hong Kong implemented a total management system (TMS) in its operations engineering department in 1998. In view of the many benefits brought about by TMS upon its implementation, the system has extended to cover the railway operations since 1999....

In today’s public transport market where competition is keener than ever, railway operators are in desperate need of a customised total quality management approach to enhance performance and outcompete their counterparts. This paper outlines the work related to the establishment and...

For the purpose of this research investors are treated as consumers and criteria are established for their selection of particular brokers or brokerage firms, thereby providing criteria on which investors in the stock market can also be segmented. This information should aid a better...

This paper highlights the procedures and results of using a non‐parametric test to verify the statistical significance of the organisational performance improvement after the implementation of an integrated management system. The methodology has been proved to be effective for analysing...