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99
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96
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95
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1
Omnichannel retail operations with refurbished consumer returns
He, Yi
;
Xu, Qingyun
;
Wu, Pengkun
- In:
International journal of production research
58
(
2020
)
1
,
pp. 271-290
Persistent link: https://www.econbiz.de/10012193957
Saved in:
2
Managing customer expectations and priorities in service systems
Yu, Qiuping
;
Allon, Gad
;
Bassamboo, Achal
;
Iravani, Seyed
- In:
Management science : journal of the Institute for …
64
(
2018
)
8
,
pp. 3942-3970
Persistent link: https://www.econbiz.de/10011900071
Saved in:
3
Multichannel retailing and consumer behaviour : strategy design and implementation
Sánchez-Pérez, Manuel
;
Estrella-Ramón, Antonia
; …
- In:
International journal of applied behavioral economics : …
3
(
2014
)
4
,
pp. 17-39
Persistent link: https://www.econbiz.de/10010474332
Saved in:
4
Customer engagement model and consumer behaviour within omnichannel retailing
Theocharis, Dimitrios
;
Tsekouropoulos, Georgios
- In:
International journal of technology marketing : IJTMkt
16
(
2022
)
1/2
,
pp. 131-144
Persistent link: https://www.econbiz.de/10013258250
Saved in:
5
Effects of seamless omnichannel experience on customer behavioural outcomes
Singh, Tanya
;
Pandey, Shivendra Kumar
- In:
International journal of electronic marketing and …
15
(
2024
)
5
,
pp. 621-638
Persistent link: https://www.econbiz.de/10015064027
Saved in:
6
Proactive customer service : operational benefits and economic frictions
Delana, Kraig
;
Savva, Nicos
;
Tezcan, Tolga
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
1
,
pp. 70-87
Persistent link: https://www.econbiz.de/10012506614
Saved in:
7
Kundenreaktionen auf Steuerungsmaßnahmen in Mehrkanalsystemen : eine experimentelle Untersuchung am Beispiel des Versandhandels
Schulten, Matthias Bernhard
-
2008
Persistent link: https://www.econbiz.de/10003820490
Saved in:
8
Kundenkontakte und Kundenkontaktsequenzen im Multi Channel Marketing : Ausprägungen, Determinanten und Wirkungen
Steinmann, Sascha
-
2011
-
1. Auflage
Persistent link: https://www.econbiz.de/10008652908
Saved in:
9
An information stock model of customer behavior in multichannel customer support services
Jerath, Kinshuk
;
Kumar, Anuj
;
Netessine, Serguei
- In:
Manufacturing & service operations management : M & SOM
17
(
2015
)
3
,
pp. 368-383
Persistent link: https://www.econbiz.de/10011307925
Saved in:
10
Mapping customer journeys in multichannel decision-making
Wolny, Julia
;
Charoensuksai, Nipawan
- In:
Journal of direct, data and digital marketing practice …
15
(
2013/14
)
4
,
pp. 317-326
Persistent link: https://www.econbiz.de/10010385967
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