A comparison of consumer views of traditional services and self-service technologies
Year of publication: |
2009
|
---|---|
Authors: | Cunningham, Lawrence F. ; Young, Clifford E. ; Gerlach, James |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 23.2009, 1, p. 11-23
|
Subject: | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour |
-
Managing airport service quality : the impact of self-service technologies
Otieno, Protus Seda, (2016)
-
Impact of co-production on consumer perception of empowerment
Harrison, Tina, (2015)
-
How customer "learn" to work for retailers
Cassidy, Kim, (2015)
- More ...
-
A comparison of consumer views of traditional services and self-service technologies
Cunningham, Lawrence F., (2009)
-
Perceived Risk for Multiple Services in the Consumer Buying Cycle
Cunningham, Lawrence F., (2009)
-
The role of service recovery in online privacy violation
Hazarika, Bidyut B., (2018)
- More ...