The role of service recovery in online privacy violation
Bidyut B Hazarika, James Gerlach, Lawrence Cunningham
| Year of publication: |
October-December 2018
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| Authors: | Hazarika, Bidyut B. ; Gerlach, James ; Cunningham, Lawrence F. |
| Published in: |
International journal of e-business research : an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1548-1131, ZDB-ID 2201735-5. - Vol. 14.2018, 4, p. 1-27
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| Subject: | Online Privacy Violation | Repurchase Intention | Risk | Service Recovery | Trust | Datenschutz | Data protection | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Internet |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4018/IJEBR.2018100101 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011941255