A latent class regression approach to IT maintenance outsourcing service management
Liwen Hou and Wei-Jun Zheng
| Year of publication: |
2020
|
|---|---|
| Authors: | Hou, Liwen ; Zheng, Wei-Jun |
| Published in: |
IEEE transactions on engineering management : EM. - New York, NY : IEEE, ISSN 0018-9391, ZDB-ID 160438-7. - Vol. 67.2020, 1, p. 81-91
|
| Subject: | Client satisfaction | incident classification | information technology (IT) maintenance outsourcing | latent class regression (LCR) | service time | user involvement | Outsourcing | Instandhaltung | Maintenance policy | Informationstechnik | Information technology | Regressionsanalyse | Regression analysis | IT-Dienstleister | IT service provider | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1109/TEM.2018.2864979 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012173630