The role of strategic context, operational requirements, and work design in in-house call centres in the financial sector
Year of publication: |
2010
|
---|---|
Authors: | Strandberg, Christer ; Dalin, Rolf |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 20.2010, 6, p. 544-564
|
Subject: | Arbeitsgestaltung | Job design | Callcenter | Call centre | Dienstleistungsmanagement | Service management | Beziehungsmarketing | Relationship marketing | Finanzdienstleistung | Financial services |
-
A mathematical model for evaluating cross-sales policies in telephone service centers
Byers, Reynold E., (2007)
-
Ellway, Benjamin, (2016)
-
Emotions and service in the digital age
Härtel, Charmine E. J., (2020)
- More ...
-
Strandberg, Christer, (2010)
-
In and out of care. A profile and analysis of children in the out-of-home care system in Sweden
Khoo, Evelyn, (2012)
-
Glesbygdsbutiker : en studie av tillkomst, köptrohet och sosialt samspel
Strandberg, Christer, (1984)
- More ...