The role of strategic context, operational requirements, and work design in in-house call centres in the financial sector
Christer Strandberg; Rolf Dalin
| Year of publication: |
2010
|
|---|---|
| Authors: | Strandberg, Christer ; Dalin, Rolf |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 20.2010, 6, p. 544-564
|
| Subject: | Arbeitsgestaltung | Job design | Callcenter | Call centre | Dienstleistungsmanagement | Service management | Beziehungsmarketing | Relationship marketing | Finanzdienstleistung | Financial services |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008778608