A new model to improve service quality in the property management industry
Year of publication: |
2018
|
---|---|
Authors: | Chiang, Ting-Yi ; Perng, Yeng-Horng |
Published in: |
International journal of strategic property management. - Vilnius : Univ., ISSN 1648-715X, ZDB-ID 2221300-4. - Vol. 22.2018, 5, p. 436-446
|
Subject: | property services | service research | SERQUAL | Kano model | Refined Kano model | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management |
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