A quarantined lodging stay : the buffering effect of service quality
Year of publication: |
2020
|
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Authors: | Wong, IpKin Anthony ; Yang, Fiona X. |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 91.2020, p. 1-9
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Subject: | Hotel | Service quality | Loneliness | Anxiety | Terror management | Pandemic | Dienstleistungsqualität | Hotellerie | Hotel industry | Terrorismus | Terrorism | Qualitätsmanagement | Quality management | Coronavirus | Kundenzufriedenheit | Customer satisfaction |
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