A satisfaction-based definition of quality
Angela M. Wicks; Christopher J. Roethlein
| Year of publication: |
2009
|
|---|---|
| Authors: | Wicks, Angela M. ; Roethlein, Christopher J. |
| Published in: |
The journal of business and economic studies. - Newark, NJ : School of Management, New Jersey Institute of Technology, ISSN 1063-343X, ZDB-ID 1193519-4. - Vol. 15.2009, 1, p. 82-97
|
| Subject: | Produktqualität | Product quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003860206