A TYPOLOGY OF CONSUMER DISSATISFACTION RESPONSES: EXIT, VOICE, LOYALTY, AND MORE
Year of publication: |
2009-08-27
|
---|---|
Authors: | Ro, Hee Jung |
Other Persons: | Anna S. Mattila (contributor) ; David A. Cranage (contributor) ; Daniel J. Mount (contributor) ; Margaret Meloy (contributor) ; Karen Boomer (contributor) |
Publisher: |
Penn State |
Subject: | Hotel, Restaurant, and Institutional Management |
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