Affective and instrumental commitment : a special reference to self-service technologies in domestic and foreign banks
Year of publication: |
April 2016
|
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Authors: | Hoang Thi Bich Chi ; Le, Angelina Nhat Hanh |
Published in: |
Journal of economic development. - Hochiminh City : University of Economics Hochiminh City, ISSN 1859-1116, ZDB-ID 2869684-0. - Vol. 23.2016, 2, p. 137-160
|
Subject: | Self-service banking technologies (SSBTs) | customer satisfaction | affective commitment | instrumental commitment | Selbstbedienung | Self-service | Kundenzufriedenheit | Customer satisfaction | Internationale Bank | International bank | Bank | Electronic Banking | Electronic banking |
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