An empirical study of benchmarking evaluation using MCDM in service industries
Year of publication: |
2017
|
---|---|
Authors: | Singh, Bhupender ; Grover, Sandeep ; Singh, Vikram |
Published in: |
Managerial Auditing Journal. - Emerald Publishing Limited, ISSN 1758-7735, ZDB-ID 2023232-9. - Vol. 32.2017, 2, p. 111-147
|
Publisher: |
Emerald Publishing Limited |
Subject: | Service quality | Benchmarking | Multi-criteria decision-making (MCDM) | Ranking | Critical success factors (CSFs) | Service industries | Effectiveness |
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