An empirical study of benchmarking evaluation using MCDM in service industries
Bhupender Singh, Sandeep Grover and Vikram Singh
| Year of publication: |
2017
|
|---|---|
| Authors: | Bhupender Singh ; Grover, Sandeep ; Vikram Singh |
| Published in: |
Managerial auditing journal. - Bingley : Emerald Group Publishing Limited, ISSN 0268-6902, ZDB-ID 1138623-X. - Vol. 32.2017, 2, p. 111-147
|
| Subject: | Service quality | Benchmarking | Multi-criteria decision-making (MCDM) | Ranking | Critical success factors (CSFs) | Service industries | Effectiveness | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Dienstleistungssektor | Service industry | Erfolgsfaktor | Success factor | Dienstleistungsqualität | Qualitätsmanagement | Quality management | AHP-Verfahren | AHP approach | Performance-Messung | Performance measurement | Ranking-Verfahren | Ranking method |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/MAJ-11-2015-1274 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011619809