An Exploratory Study of the Different Ways that Call Centre Managers Interpret a Service Technology
Year of publication: |
2014
|
---|---|
Authors: | DiMascio, Rita |
Publisher: |
[S.l.] : SSRN |
Subject: | Callcenter | Call centre | Großbritannien | United Kingdom | Dienstleistungsqualität | Service quality |
Extent: | 1 Online-Ressource (20 p) |
---|---|
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments December 14, 2005 erstellt |
Other identifiers: | 10.2139/ssrn.2404754 [DOI] |
Classification: | M30 - Marketing and Advertising. General |
Source: | ECONIS - Online Catalogue of the ZBW |
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