Analysing of customer feedback on critical quality parameters to improve productivity in manufacturing : a case study
Year of publication: |
2018
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Authors: | Thangaiah, Stephan I. S. ; Sharma, Vinay ; Sundharam, Vembar Nainar |
Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 23.2018, 3, p. 349-368
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Subject: | quality function deployment | QFD | analytical hierarchy process | AHP | value chain | zero defect | beverage industry | AHP-Verfahren | AHP approach | Qualitätsmanagement | Quality management | Betriebliche Wertschöpfung | Value creation | Dienstleistungsqualität | Service quality | Industrie | Manufacturing industries | Produktqualität | Product quality |
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