Antecedents of customer aggressive behavior against healthcare employees
Year of publication: |
2017
|
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Authors: | Gur, Amit ; Tzafrir, Shay S. ; Zatzick, Christopher D. ; Dolan, Simon L. ; Iverson, Roderick D. |
Published in: |
Management research : the journal of the Iberoamerican Academy of Management. - Bingley : Emerald, ISSN 1536-5433, ZDB-ID 2317052-9. - Vol. 15.2017, 2, p. 207-226
|
Subject: | Healthcare organizations | Scale development | Customer aggressive behaviour | Employee-customer interaction | Gesundheitswesen | Health care system | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Zusammenfassungen in spanischer und portugiesischer Sprache |
Other identifiers: | 10.1108/MRJIAM-09-2015-0609 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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