Antecedents of online banking satisfaction and loyalty : empirical evidence from Finland
Year of publication: |
2009
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Authors: | Karjaluoto, Heikki ; Järvenpää, Lasse ; Kauppi, Ville |
Published in: |
International journal of electronic finance : IJEF. - Olney, Bucks. : Inderscience Enterprises, ISSN 1746-0069, ZDB-ID 2193365-0. - Vol. 3.2009, 3, p. 253-269
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Subject: | Electronic Banking | Electronic banking | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Finnland | Finland |
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