Nature based solutions and customer retention strategy : eliciting customer well-being experiences and self-rated mental health
Year of publication: |
2020
|
---|---|
Authors: | Han, Heesup ; Yu, Jongsik ; Hyun, Sunghyup Sean |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 86.2020, p. 1-10
|
Subject: | Green physical environment | Hotel customers | Nature-based solutions (NBS) | Self-rated mental health | Well-being perception | Psychische Krankheit | Mental disorder | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Lebensqualität | Quality of life | Gesundheit | Health | Zufriedenheit | Satisfaction |
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