Applying gap analysis in the health service to inform the service improvement agenda
Year of publication: |
2005
|
---|---|
Authors: | Silvestro, Rhian |
Published in: |
International Journal of Quality & Reliability Management. - Emerald Group Publishing Limited, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 22.2005, 3, p. 215-233
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Health services | Gap analysis | SERVQUAL | Performance measures | Patients | Employee attitudes |
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