Panel size and overbooking decisions for appointment-based services under patient no-shows
Year of publication: |
2014
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Authors: | Liu, Nan ; Ziya, Serhan |
Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 1108460-1. - Vol. 23.2014, 12, p. 2209-2223
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Subject: | service operations | health care management | queueing theory | appointment scheduling | Warteschlangentheorie | Queueing theory | Scheduling-Verfahren | Scheduling problem | Gesundheitswesen | Health care system | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Patienten | Patients | Krankenhaus | Hospital |
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