Archeological benchmarking: Fred Harvey and the service profit chain, Circa 1876
| Year of publication: |
2007
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|---|---|
| Authors: | Brown, Karen A. ; Hyer, Nancy Lea |
| Published in: |
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc. - Amsterdam [u.a.] : Elsevier, ISSN 0272-6963, ZDB-ID 8562258. - Vol. 25.2007, 2, p. 284-299
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