Are there gender differences in what drives customer delight?
Year of publication: |
2014
|
---|---|
Authors: | N. Torres, Edwin ; Fu, Xiaoxiao ; Lehto, Xinran |
Published in: |
Tourism Review. - Emerald Group Publishing Limited, ISSN 1759-8451, ZDB-ID 2412174-5. - Vol. 69.2014, 4, p. 297-309
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Gender differences | Customer satisfaction | Hotels | Customer delight | Consumer behavior | Lodging |
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