Asking your phone or a frontline employee? : the influence of in-store information source on choice overload, responsibility, and confidence among young consumers
Year of publication: |
2023
|
---|---|
Authors: | Schäfers, Tobias ; Keßenbrock, Andreas ; Cziehso, Gerrit ; Kukar-Kinney, Monika |
Published in: |
Psychology & marketing. - New York, NY : Wiley Interscience, ISSN 1520-6793, ZDB-ID 2002068-5. - Vol. 40.2023, 9, p. 1877-1893
|
Subject: | choice confidence | frontline employee | in-store information source | information search | overload | responsibility | young consumers | Konsumentenverhalten | Consumer behaviour | Informationsverhalten | Information behaviour | Jugendliche | Youth | Vertrauen | Confidence |
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