Assessing the e-service quality of sellers in an industrial e-marketplace
Year of publication: |
2013
|
---|---|
Authors: | Min, Soonhong ; Zhou, Ming ; Kim, Doyun ; Kim, Jayoung |
Published in: |
Journal of promotion management : JPM. - Binghamton, NY : Haworth Press, ISSN 1049-6491, ZDB-ID 1328445-9. - Vol. 19.2013, 5, p. 556-582
|
Subject: | electronic service quality | industrial e-marketplace sellers | customer feedback data | qualitative research | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Qualitative Methode | Qualitative method | Qualitätsmanagement | Quality management | Online-Handel | Online retailing |
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