Asymmetric and Nonlinear Impact of Attribute-Level Performance on Overall Customer Satisfaction in the Context of Car Servicing of Four European Automotive Brands in Slovenia
Year of publication: |
2012
|
---|---|
Authors: | Slavko, Ažman ; Boštjan, Gomišček |
Published in: |
Organizacija. - De Gruyter Open. - Vol. 45.2012, 2, p. 75-86
|
Publisher: |
De Gruyter Open |
Subject: | service quality | customer satisfaction | automotive industry | asymmetry | nonlinearity |
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