Awareness of service charges and its influence on customer expectations and perceptions of quality in banking
Year of publication: |
1997
|
---|---|
Authors: | Kangis, Peter ; Passa, Vassiliki |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 11.1997, 2-3, p. 105-117
|
Saved in:
Saved in favorites
Similar items by person
-
Kangis, Peter, (1997)
-
Organisational climate and corporate performance: An empirical investigation
Kangis, Peter, (2000)
-
Strategies in a dynamic marketplace - A case study in the airline industry
Kangis, Peter, (2003)
- More ...