Betrayal? Relationship quality implications in service recovery
Year of publication: |
2009
|
---|---|
Authors: | Bugg Holloway, Betsy ; Wang, Sijun ; Beatty, Sharon E. |
Published in: |
Journal of Services Marketing. - Emerald Group Publishing Limited, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 23.2009, 6, p. 385-396
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customers | Buyer‐seller relationships | Service failures |
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