Satisfiers and dissatisfiers in the online environment : a critical incident assessment
Year of publication: |
2008
|
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Authors: | Holloway, Betsy Bugg ; Beatty, Sharon E. |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 10.2007/08, 4, p. 347-364
|
Subject: | Online-Handel | Online retailing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | USA | United States |
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