Beyond service attributes : do personal values matter?
Year of publication: |
2011
|
---|---|
Authors: | Durvasula, Srinivas ; Lysonski, Steven ; Madhavi, A. D. |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 25.2011, 1, p. 33-46
|
Subject: | Hochschule | Higher education institution | Dienstleistungsqualität | Service quality | Studierende | Students | Soziale Werte | Social values | USA | United States |
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