Buyer satisfaction and loyalty intention in online auctions: Online auction web site versus online auction seller
| Year of publication: |
2009
|
|---|---|
| Authors: | Chiou, Jyh-Shen ; Wu, Lei-Yu ; Sung, Yi-Ping |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 20.2009, 5 (9.10.), p. 521-544
|