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Gendering the knowledge economy : comparative perspectives
Walby, Sylvia, (2007)
Innengerichtetes, identitätsbasiertes Markenmanagement in Call Centern
König, Verena, (2010)
Twentieth century management theory in today's organizations : how relevant is a forty-year-old model in the contemporary context of a call center
Hingst, Ray, (2006)