Can you hear me now? Learning from customer stories
Year of publication: |
2011
|
---|---|
Authors: | Gorry, G. Anthony ; Westbrook, Robert A. |
Published in: |
Business Horizons. - Elsevier, ISSN 0007-6813. - Vol. 54.2011, 6, p. 575-584
|
Publisher: |
Elsevier |
Subject: | Storytelling | Market research | Customer feedback | Social media |
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