Cases in Call Center Management : Great Ideas (Th)at Work
| Year of publication: |
2003
|
|---|---|
| Authors: | Feinberg, Richard |
| Other Persons: | de Ruyter, Ko (contributor) ; Bennington, Lynne (contributor) |
| Publisher: |
West Lafayette : Purdue University Press |
| Subject: | Callcenter | Call centre | Personalführung | Leadership |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | Online-Ressource (368 p) |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Description based upon print version of record ""Contents""; ""Preface""; ""Chapter 1""; ""Chapter 2""; ""Chapter 3""; ""Chapter 4""; ""Chapter 5""; ""Section 1""; ""Chapter 6""; ""Chapter 7""; ""Chapter 8""; ""Chapter 9""; ""Chapter 10""; ""Chapter 11""; ""Chapter 12""; ""Chapter 13""; ""Chapter 14""; ""Chapter 15""; ""Chapter 16""; ""Chapter 17""; ""Chapter 18""; ""Chapter 19""; ""Chapter 20""; ""Chapter 21""; ""Chapter 22""; ""Chapter 23""; ""Chapter 24""; ""Chapter 25""; ""Chapter 26""; ""Section 2""; ""Chapter 27""; ""Chapter 28""; ""Chapter 29""; ""Chapter 30""; ""Chapter 31""; ""Chapter 32""; ""Chapter 33""; ""Chapter 34"" ""Chapter 35""""Chapter 36""; ""Chapter 37""; ""Chapter 38""; ""Section 3""; ""Chapter 39""; ""Chapter 40""; ""Chapter 41""; ""Chapter 42""; ""Chapter 43""; ""Chapter 44""; ""Chapter 45""; ""Chapter 46""; ""Chapter 47""; ""Chapter 48""; ""Chapter 49""; ""Chapter 50""; ""Chapter 51""; ""Chapter 52""; ""Chapter 53""; ""Chapter 54""; ""Chapter 55""; ""Chapter 56""; ""Chapter 57""; ""Chapter 58""; ""Chapter 59""; ""Chapter 60""; ""Section 4""; ""Chapter 61""; ""Chapter 62""; ""Chapter 63""; ""Chapter 64""; ""Chapter 65""; ""Chapter 66""; ""Chapter 67""; ""Appendix""; ""Index"" |
| ISBN: | 978-1-55753-342-5 ; 978-1-55753-342-5 ; 978-1-55753-342-5 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012681542