Citizen satisfaction through the development of a sustainable mobile government service model : a blended approach through M-S-QUAL and EGAM theories
Kanchan Pranay Patil and S. Vijayakumar Bharathi
| Year of publication: |
2024
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| Authors: | Patil, Kanchan Pranay ; Bharathi, S. Vijayakumar |
| Published in: |
Journal of information & knowledge management : JIKM. - Singapore : World Scientific Publ., ISSN 0219-6492, ZDB-ID 2115864-2. - Vol. 23.2024, 3, Art.-No. 2450048, p. 1-38
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| Subject: | citizen satisfaction | e-government adoption | m-Gov service quality | PLS-SEM | Sustainable m-Gov services | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | E-Government | E-government | Öffentliche Dienstleistung | Public services | Nachhaltige Entwicklung | Sustainable development |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1142/S0219649224500485 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014575596