Combining service blueprint and FMEA for service design
Pao-Tiao Chuang
| Year of publication: |
2007
|
|---|---|
| Authors: | Chuang, Pao-Tiao |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 27.2007, 1/2, p. 91-104
|
| Subject: | Dienstleistungsqualität | Service quality | Faktorenanalyse | Factor analysis | Erfolgsfaktor | Success factor |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003454662