Complaint ratios and property-casualty insurer charateristics
Year of publication: |
2005
|
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Authors: | Carson, James M. ; McCullough, Kathleen A. ; Russell, David T. |
Published in: |
The journal of insurance issues : official journal of the Western Risk and Insurance Association. - [Erscheinungsort nicht ermittelbar] : [Verlag nicht ermittelbar], ISSN 1531-6076, ZDB-ID 2094292-8. - Vol. 28.2005, 2, p. 151-166
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Subject: | Kfz-Versicherung | Automobile insurance | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | USA | United States |
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