Refining concepts and measures of consumer satisfaction and complaining behavior : papers from the Fourth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Indiana University, Bloomington, Indiana, October 3-5, 1979
H. Keith Hunt and Ralph L. Day, editors
| Year of publication: |
c1980
|
|---|---|
| Other Persons: | Hunt, H. Keith (contributor) ; Day, Ralph L. (contributor) |
| Publisher: |
Bloomington : Dept. of Marketing, School of Business, Indiana University |
| Subject: | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management |
| Extent: | vi, 179 p ill 28 cm |
|---|---|
| Conferences: | Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior ; 4th (Indiana University) : 1979 |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographies and indexes |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001414450