Consumer complaint behaviour of Asians and non‐Asians about hotel services
Year of publication: |
2007
|
---|---|
Authors: | Ngai, Eric W.T. ; Heung, Vincent C.S. ; Wong, Y.H. ; Chan, Fanny K.Y. |
Published in: |
European Journal of Marketing. - Emerald Group Publishing Limited, ISSN 1758-7123, ZDB-ID 2002936-6. - Vol. 41.2007, 11/12, p. 1375-1391
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Consumer behaviour | Complaints | Hotels | Service industries |
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