Customer complaint behaviour towards hotel restaurant services
Year of publication: |
2003
|
---|---|
Authors: | Heung, Vincent C.S. ; Lam, Terry |
Published in: |
International Journal of Contemporary Hospitality Management. - MCB UP Ltd, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 15.2003, 5, p. 283-289
|
Publisher: |
MCB UP Ltd |
Subject: | Complaints | Consumer behaviour | Demographics | Hotels | Hong Kong |
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