Consumer Satisfaction, dissatisfaction and complaining behavior : combined proceedings ; papers from the 8. conference: Louisiana State Univ., Baton Rouge, La., march 8 - 10, 1984 and the 9. conference: Phoenix, Ariz., febr. 20 - 21, 1985

New dimensions of consumer satisfaction and complaining behavior : papers from the Third Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Chicago, Illinois, October 5-7, 1978

Day, Ralph L., (1979)

New findings on consumer satisfaction and complaining : papers from the Fifth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, St. Louis, Missouri, November 6-8, 1980

Day, Ralph L., (1982)

Refining concepts and measures of consumer satisfaction and complaining behavior : papers from the Fourth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Indiana University, Bloomington, Indiana, October 3-5, 1979

Hunt, H. Keith, (1980)