Control and social relations in a small contact-centre
Aikaterini Koskina
| Year of publication: |
2012
|
|---|---|
| Authors: | Koskina, Aikaterini |
| Published in: |
International journal of work innovation : IJWI. - Genève [u.a.] : Inderscience Enterprises, ISSN 2043-9032, ZDB-ID 2771769-0. - Vol. 1.2012, 1, p. 24-41
|
| Subject: | contact centre | call centre | work organisation | management control | SME | Greece | Griechenland | Deutschland | Germany | KMU | Callcenter | Call centre | Controlling | Management control |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010362634