Prozessorientiertes Call Center-Controlling
Frank Bensberg; André Coners
| Year of publication: |
2008
|
|---|---|
| Authors: | Bensberg, Frank ; Coners, André |
| Published in: |
Einfachheit in Wirtschaftsinformatik und Controlling : Festschrift für Heinz Lothar Grob. - München : Franz Vahlen, ISBN 978-3-8006-3570-2. - 2008, p. 385-403
|
| Subject: | Callcenter | Call centre | Prozessmanagement | Business process management | Controlling | Management control | Deutschland | Germany |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | German |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003746761