Convenience and satisfaction : mediation of fairness and quality
Year of publication: |
March-April 2016
|
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Authors: | Roy, Sanjit ; Lassar, Walfried M. ; Shekhar, Vaibhav |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 36.2016, 5/6, p. 239-260
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Subject: | Convenience | convenience types | fairness | customer satisfaction | equity theory | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Gerechtigkeit | Justice |
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