Customer Care in Financial Service Organisations
Year of publication: |
1989
|
---|---|
Authors: | Smith, Anne M. ; Lewis, Barbara R. |
Published in: |
International Journal of Bank Marketing. - MCB UP Ltd, ISSN 1758-5937, ZDB-ID 2032104-1. - Vol. 7.1989, 5, p. 13-22
|
Publisher: |
MCB UP Ltd |
Subject: | Corporate culture | Customers | Financial institutions | Quality control | Training | Customer care | Financial services |
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