Customer emotion detection by emotion expression analysis on adverbs
Year of publication: |
2015
|
---|---|
Authors: | Sun, Yan ; Quan, Changqin ; Kang, Xin ; Zhang, Zuopeng ; Ren, Fuji |
Published in: |
Information technology and management. - New York, NY [u.a.] : Springer, ISSN 1385-951X, ZDB-ID 2212813-X. - Vol. 16.2015, 4, p. 303-311
|
Subject: | Affective computing | E-business | Customer emotions | Adverb analysis | Electronic Commerce | E-commerce | Emotion | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
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