Customer experience in AI-enabled products : scale development and validation
Year of publication: |
2024
|
---|---|
Authors: | Wang, Ping ; Li, Kunyang ; Du, Qinglong ; Wang, Jianqiong |
Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 76.2024, Art.-No. 103578, p. 1-12
|
Subject: | AI-enabled products | Artificial intelligence | Assemblage theory | Customer experience | Scale development |
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