Customer's perceived value of waiting time for service events
Year of publication: |
2015
|
---|---|
Authors: | Lin, Yu-Tse ; Xia, Kang-Ning ; Bei, Lien-ti |
Published in: |
Journal of consumer behaviour : an international research review. - Chichester : Wiley, ISSN 1472-0817, ZDB-ID 2194377-1. - Vol. 14.2015, 1, p. 28-40
|
Subject: | Wartezeit | Waiting time | Kostenanalyse | Cost analysis | Dienstleistungsqualität | Service quality | Prospect Theory | Prospect theory | Konsumentenverhalten | Consumer behaviour |
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