Customer satisfaction and sustainability initiatives in the fourth industrial revolution
Cecilia Silvestri (University of Tuscia, Viterbo, Italy), Michela Piccarozzi (University of Tuscia, Viterbo, Italy), Barbara Aquilani (University of Tuscia, Viterbo, Italy)
| Year of publication: |
[2020]
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|---|---|
| Other Persons: | Silvestri, Cecilia (ed.) ; Piccarozzi, Michela (ed.) ; Aquilani, Barbara (ed.) |
| Publisher: |
Hershey, PA : IGI Global, Business Science Reference |
| Subject: | Kundenzufriedenheit | Customer satisfaction | Nachhaltige Entwicklung | Sustainable development | Digitalisierung | Digitization | Industrie 4.0 | Industry 4.0 | Italien | Italy | Welt | World |
| Description of contents: |
""This book links together three highly relevant topics in the business of modern economy-innovation, customer satisfaction, and sustainability-and analyzes their synergies"--Provided by publisher"--
Table of Contents [gbv.de]
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| Extent: | xix, 389 Seiten Illustrationen |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Sammelwerk ; Collection of articles of several authors ; Fallstudie ; Case study |
| Language: | English |
| Notes: | Literaturangaben |
| ISBN: | 978-1-79981-419-1 ; 978-1-79981-420-7 ; 9781799814214 ; 978-1-79981-421-4 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012058303