Customer satisfaction and sustainability initiatives in the fourth industrial revolution

Cecilia Silvestri (University of Tuscia, Viterbo, Italy), Michela Piccarozzi (University of Tuscia, Viterbo, Italy), Barbara Aquilani (University of Tuscia, Viterbo, Italy), editors

Year of publication:	[2020]
Other Persons:	Silvestri, Cecilia (ed.) ; Piccarozzi, Michela (ed.) ; Aquilani, Barbara (ed.)
Publisher:	Hershey, Pennsylvania : IGI Global
Subject:	Kundenzufriedenheit \| Customer satisfaction \| Industrie 4.0 \| Industry 4.0 \| Nachhaltigkeit \| Sustainability \| Nachhaltige Entwicklung \| Sustainable development
Description of contents:	""This book links together three highly relevant topics in the business of modern economy-innovation, customer satisfaction, and sustainability-and analyzes their synergies"--Provided by publisher"-- Table of Contents [gbv.de]

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Extent:	1 Online-Ressource (389 Seiten)
Series:	Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
Type of publication:	Book / Working Paper
Language:	English
Notes:	Includes bibliographical references and index. - Description based on title screen (IGI Global, viewed 10/04/2019) Mode of access: World Wide Web.
ISBN:	978-1-7998-1421-4 ; 1-7998-1421-1 ; 978-1-7998-1420-7 ; 978-1-7998-1419-1
Other identifiers:	10.4018/978-1-7998-1419-1 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10012394579