Customer satisfaction : impact of hedonic shopping in Delhi and National Capital Region
Year of publication: |
2021
|
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Authors: | Misra, Pooja ; Patil, Prachi Deepak ; Gupta, Aparna |
Published in: |
International journal of human resources development and management : IJHRDM. - Geneva : Inderscience Enterprises, ISSN 1465-6612, ZDB-ID 2105492-7. - Vol. 21.2021, 2/3, p. 228-242
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Subject: | hedonic shopping | customer satisfaction | store layout | lighting | crowd profile | staff profile | location | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
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